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  • Windows 10 upgrade breaks at 76% and present the logon screen while upgrade is still in progress in the background!

    Posted on December 21st, 2017 By Andreas Stenhall + No comments

    This problem is interesting as it is not easily discoverable if you do not stare at the screen during the entire upgrade process, and hey, who does that? However, this is a very interesting finding when it comes to Windows as a Service that I am certain will affect many more enterprise customers (see cause section below).

    Problem

    Initiate an upgrade of Windows 10 to another version of Windows 10 using an inplace-upgrade task sequence via System Center Configuration Manager. The upgrade runs smooth until it reaches 75% (of the Upgrade step) where setup reboots the machine and then continue the last step of the upgrade, which is the migration phase. However, at 76% the user is presented with the login screen and the user thinks “well, the upgrade is done, let’s login!” after which the user login only to see a reboot a few minutes later, and also a rollback to the previous version of Windows.

    The upgrade process is still running although the logon screen is presented, and when the user login, the migration engine of Windows setup shows a bunch of MIG errors due to files becoming locked. At the same time a rollback to the previous version of Windows 10 is initiated. The rollback by the way works very well! 

    Cause

    The cause of this issue is the software Net iD, which is a very common smart card application/credential provider for governments and others, providing smart card logon capabilities for all types of smart cards. When that piece of software is installed it somehow (still not determined exactly what is going on) interfere with the upgrade and the consequence is that the login screen is displayed although the upgrade continue in the background.

    Workaround

    Uninstall the Net iD client before doing inplace-upgrade to another Windows 10 version, and then install it as one of the last steps during the upgrade.