Skip to content

The Experience Blog

Menu
  • Home
  • Windows 11
  • Windows 10
  • Intune
Home
User Account Control
Fixing UAC elevation when remote controlling via Quick Assist or TeamViewer etc.

Fixing UAC elevation when remote controlling via Quick Assist or TeamViewer etc.

By Andreas Stenhall October 24, 2019 User Account Control 1 Comment

A problem since Windows Vista was launched is that when you remote control another user and try to elevate to Administrator, using for instance Quick Assist which is built into Windows 10 or TeamViewer, the screen on the admin side will freeze. This is due to UAC Secure Desktop feature kicking in.

The solution is to turn this secure desktop feature off, lowering security a little but at hardly no risk.

Configuration via Intune (MDM)

Create a Configuration Policy > Endpoint Protection and go to Local device security options > User account control. Set the setting Route elevation prompts to user’s interactive desktop to Enabled.

Configuration via Group Policy (GPO)

In the GPO editor, go to Security Settings > Local Policies > Security Options > User Account Control: Switch to the secure desktop when prompting for elevation to Disabled

Tags:UAC

Related Posts

More UAC stuff making confusion in Windows 7

More UAC stuff making confusion in Windows 7

UAC settings when remote controlling Windows clients to prevent screen freezing

UAC settings when remote controlling Windows clients to prevent screen freezing

HOW TO: Troubleshoot Windows Store Apps that are not working correctly in Windows 8

HOW TO: Troubleshoot Windows Store Apps that are not working correctly in Windows 8

About Author

Andreas Stenhall

I'm Andreas Stenhall and my work passion is Windows 10 and 11 in combination with Microsoft 365 security and management services. I do consulting, I produce and teach my own courses, I lecture and I present and my formal work title is senior workplace advisor and architect at Coligo in Stockholm, Sweden. I'm also proud to be an Microsoft MVP since 2009. I have presented at BUILD, TechEd in the US and Europe and regional TechDays. Follow me on twitter @AndreasStenhall. Phone +46707894758.

One Comment

About me

I'm Andreas Stenhall and my work passion is the Windows client in combination with security. I do consulting, I produce and teach my own courses, I lecture and I present, and my formal work title is senior workplace architect and advisor at Coligo in Stockholm, Sweden. I'm also proud to be an Microsoft MVP since 2009. I have presented at TechEd in the US and Europe and regional TechyDays. I'm also passionate about sustainability in IT, visit climatesmartit.com for more info on that topic!

Recent posts

  • Enrolling shared Hybrid Azure AD Joined Windows devices to Intune
  • A modern Windows client platform connected to Azure AD and Intune only is the future – here is why you should start testing today!
  • Profile management overview in Windows – how to get back to a working state after a reinstall or reset (or renewal of device)
The Experience Blog Copyright © 2022.
Back to Top ↑