I’ve got a myself s Surface Pro X, based on Windows 10 ARM-edition, and thought I’d share the solution to a problem that I suppose more will encounter. After configuring my Surface Pro X for Azure AD join and Intune I soon hit two major problems.
- OneDrive not starting at all, leaving a crash reference in Event Viewer with reference to PayloadRestrictions.dll.
- The Office 365 ProPlus applications works until the device is restarted, then they refuse to start. To get them going again I had to do a repair and then they started working again. At least until the next restart.
Troubleshooting and finding root cause
The Event Viewer Application log show that OneDrive crashed with reference to PayloadRestrictions.dll whenever trying to start it.
Faulting application name: OneDrive.exe, version: 19.232.1124.5, time stamp: 0xc2fada7d
Faulting module name: PayloadRestrictions.dll, version: 10.0.18362.1, time stamp: 0x77901827
Exception code: 0xc0000409
Fault offset: 0x0006e6bd
Faulting process id: 0x2ef4
Faulting application start time: 0x01d5e8bd4968fce4
Faulting application path: C:\Users\<username>\AppData\Local\Microsoft\OneDrive\OneDrive.exe
Faulting module path: C:\WINDOWS\SYSTEM32\PayloadRestrictions.dll
PayloadRestrictions.dll has been around for quite some time as a component of EMET (Enhanced Mitigation Experience Toolkit) which is nowadays integrated as the security feature Exploit Guard in Windows 10. With that as a first clue and some interaction with Robin Engström the troubleshooting process continued!
Knowing that Exploit Guard is in play and mitigations seemed to be in play, looking at the Event Viewer log Security-Mitigation > Operational log showed that OneDrive was blocked due to ROP exploit indications:
Process 'C:\Users\<username>\AppData\Local\Microsoft\OneDrive\OneDrive.exe' (PID 12020) was blocked from calling the API 'LdrLoadDll' due to return-oriented programming (ROP) exploit indications.
So then the hunt for where the configuration was coming from started and as the device is of course Intune enrolled that’s were I started looking!
It rather quickly turned out to be caused by a Microsoft Defender ATP security baseline in Intune that was applied to my user account.
To be more explicit the Exploit Guard settings clearly state that OneDrive.exe is protected for a number of exploits, including ROP!
The solution to both problems described in the Problems section is to adjust the Exploit Guard XML file to exclude OneDrive.exe and also the other Office applications to make the Office applications work as expected.