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UAC settings when remote controlling Windows clients to prevent screen freezing

UAC settings when remote controlling Windows clients to prevent screen freezing

By Andreas Stenhall April 13, 2014 User Account Control, Windows 7, Windows 8, Windows 8.1 0 Comments

One very common problem that I encounter every now and then with customers and when doing Windows training is the fact that remote controlling computers causes a freeze in the remote session when UAC kicks in. By default, UAC prompts for elevation on something called the secure desktop, and that effectively blocks any remote input.

This problem can be fixed by changing the necessary UAC settings. Just as a note; Never ever turn off UAC!

Configure UAC to allow for remote support by setting the following GPO settings under Computer Configuration / Policies / Administrative Templates / Windows settings / Security settings / Local policies / Security Options node:

User Account Control: Switch to the secure desktop when prompting for elevation policy = Disabled
User Account Control: Allow UIAccess application to prompt for elevation without using the secure desktop policy = Enabled

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Tags:Remote Control, UAC

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About Author

Andreas Stenhall

I'm Andreas Stenhall and my work passion is Windows 10 and 11 in combination with Microsoft 365 security and management services. I do consulting, I produce and teach my own courses, I lecture and I present and my formal work title is senior workplace advisor and architect at Coligo in Stockholm, Sweden. I'm also proud to be an Microsoft MVP since 2009 and since January 2023 a double awarded MVP. I have presented at BUILD, TechEd in the US and Europe and regional TechDays. Follow me on twitter @AndreasStenhall.

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About me

I'm Andreas Stenhall and my work passion is the Windows client in combination with security. I do consulting, I produce and teach my own courses, I lecture and I present, and my formal work title is senior workplace architect and advisor at Coligo in Stockholm, Sweden. I'm also proud to be a Microsoft MVP since 2009. I have presented at BUILD, TechEd in the US and Europe and regional TechDays. I'm also passionate about sustainability in IT, visit climatesmartit.com for more info on that topic!

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